Rooster Privacy Policy

At Rooster, we respect your privacy and are committed to protecting the personal data you share with us when you visit rooster.bet or use our casino rooster bet services. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By registering an account, you agree to the practices described below. Our casino is owned and operated by Novatrix SRL, registered in Cartago, Costa Rica, under Anjouan licence No. ALSI-202508056-FI2.

Information We Collect

When you open an account at Rooster Casino or interact with our platform, we collect several categories of information to deliver our services and comply with our regulatory obligations.

We collect registration details such as your name, date of birth, email address, phone number and country of residence.
We collect identity verification documents, including passport details, identity cards, proof of residence and source-of-funds statements, which may be submitted in Latin or Cyrillic script, or via video verification where required.
We record your transaction history, including deposits, withdrawals, currency used and payment method selected, whether Visa, Mastercard, Apple Pay, Google Pay, bank transfer, Paysafecard, Neosurf, Postepay, MiFinity or crypto.
We log your gameplay activity, bonus usage, and wagering history across our slots, live casino and sportsbook sections.
We automatically collect technical data such as IP address, device type, browser version and session logs when you access rooster bet casino online or through our mobile app.
We may collect communications you send to our support team via live chat or email.

Why We Collect Your Data

Our VegasHero-style commitment to transparency means we only process data for defined purposes. Here at Rooster, we use your information to verify your identity, prevent fraud, process payments, deliver promotions, and ensure compliance with our licence conditions. We also use data to detect overlapping IP addresses between accounts, which, under our terms, allows us to confiscate funds and suspend access where multiple accounts are identified.

How We Use Your Information

We at Rooster use your personal data for the following purposes:

We verify your age and identity to ensure you meet the minimum legal gambling age of 18 or the legal age in your jurisdiction.
We process your deposits and withdrawals, including applying the minimum deposit of EUR 20 and the applicable withdrawal limits.
We communicate with you regarding your account, including KYC requests, which must be completed within 40 days of a withdrawal request to avoid forfeiture of winnings.
We send you marketing communications about our welcome package, reload bonuses and tournaments, where you have not opted out.
We monitor account activity to detect suspicious behavior, breaches of our maximum bet rules during wagering, or attempts to use a VPN, which is not permitted when registering at Rooster.
We use data to manage our Loyalty Program, Lucky Spin, Lucky Box and referral programme rewards.

Legal Basis and Retention

Our processing of your data is based on the necessity to perform our contract with you, to comply with legal and licensing obligations under the Computer Gaming Licensing Act 007 of 2005, and our legitimate interest in preventing fraud and money laundering. We retain your data for as long as your account remains active and for a reasonable period afterward to satisfy regulatory, tax and dispute-resolution requirements. If your account remains dormant for 12 consecutive months, we may apply a monthly administrative fee of at least EUR 25 while your balance is positive, and your data will continue to be retained during this period.

Sharing Your Information

We do not sell your personal data. However, we may share information with:

Payment processors handling your deposits and withdrawals across our supported methods.
Identity verification providers who assist us in confirming your documents and conducting KYC checks.
Regulatory authorities, including the Offshore Finance Authority of the State of Anjouan, where required by law.
Game providers and live studios, such as Pragmatic Play, Evolution-powered studios, Creedroomz and others listed on our Providers page, to the extent necessary to deliver gameplay.
Fraud prevention and anti-money-laundering services to protect our platform and our players.

Cookies and Tracking Technologies

We at Rooster use cookies and similar tracking technologies to enhance your experience when you visit rooster bet casino online. Cookies help us remember your preferences, keep you logged in, and analyze how you interact with our site, including our casino lobby, Lucky Spin feature and sportsbook. You can control cookie settings through your browser, though disabling certain cookies may limit functionality.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data. We aim to honor these rights wherever applicable.

You have the right to request access to the personal data we hold about you.
You have the right to request correction of inaccurate information.
You have the right to request deletion of your data, subject to our legal retention obligations.
You have the right to object to or restrict certain types of processing, including marketing communications.
You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you may contact our support team at [email protected], available 24/7 through live chat with human agents.

Data Security

We implement technical and organizational measures designed to protect your information from unauthorized access, loss or misuse. Our VegasHero-grade security protocols include encryption of sensitive data, restricted internal access, and continuous monitoring of our systems. Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Restricted Jurisdictions

Our services are not available to residents of certain countries, including Australia, France, Germany, the Netherlands, Spain, the United Kingdom, the United States and others listed in our Terms and Conditions. If we determine that you are accessing Rooster from a restricted jurisdiction, we reserve the right to suspend your account and the processing of your related data in accordance with our policies.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old or the legal gambling age in their country of residence. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data at Rooster Casino, or if you wish to exercise any of your privacy rights, please reach out to our support team via email at [email protected] or through our 24/7 live chat.